Privacy Policy

This policy defines the obligations and responsibilities of Nevalee Business Solutions Ltd (company) in handling and storing personal data as defined by the General Data Protection Regulation (GDPR).

How we collect your data.

• All personal information, such as your name, postal and e-mail address or telephone number, is considered private and confidential. This personal information is stored in a secure location, is accessible only by designated staff, and is used only for the purposes that you have given us permission for e.g. provision of services. 
• Information we get from third parties: The majority of information we collect, we collect directly from you. However we might collect personal data about you from other sources, such as publicly available materials such as social media, LinkedIn or trusted third parties.
• The Company guarantees that the data is only accessible by designated staff.

How we use your data

We use your personal data to operate our business and provide you with any services you’ve requested, and to manage our relationship with you. We may also use your personal data for other purposes, which may include the following:

• To provide you with information you’ve requested from us (like training or education materials) or information we are required to send to you
• To inform you of operational communications, like changes to our websites and services, security updates, or assistance with using our websites and services
• To undertake marketing communications about a product or service offered directly by Nevalee Business Solutions we think you might be interested in.
• To ask you for feedback or to take part in any research we are conducting (which we may engage a third party to assist with).
• To support you: This may include assisting with the resolution of technical support issues or other issues relating to the websites or services, whether by email, in-app support or otherwise.
• To enhance our websites and services and develop new ones: For example, by tracking and monitoring your use of our websites and services so we can keep improving, or by carrying out technical analysis of our websites and services so that we can optimise your user experience and provide you with more efficient tools.
• To detect and prevent any fraudulent or malicious activity, and make sure that everyone is using our websites and services fairly and in accordance within the contractual agreements.

 

How do we Protect it

The company is committed to protecting the security of your personal information and we take all reasonable precautions to protect it from unauthorised access, modification or disclosure.

Your personal information is stored on secure servers that have antivirus \ anti malware software and use SSL Certificates issued by leading certificate authorities so that all data transferred between you and the Service is encrypted.

However, the Internet is not in itself a secure environment and we cannot give an absolute assurance that your information will be secure at all times. Transmission of personal information over the Internet is at your own risk and you should only enter, or instruct the entering of, personal information to the service within a secure environment.

We will advise you at the first reasonable opportunity upon discovering or being advised of a security breach where your personal information is lost, stolen, accessed, used, disclosed, copied, modified, or disposed of by any unauthorised persons or in any unauthorised manner.

How long do we keep it

The length of time we keep your personal data depends on what it is and whether we have an ongoing business need to retain it (for example, to provide you with a service you’ve requested or to comply with applicable legal, tax or accounting requirements).

We’ll retain your personal data for as long as we have a relationship with you and for a period of              time afterwards where we have an ongoing business need to retain it, in accordance with our data retention policies and practices. Following that period, we’ll make sure it’s deleted or anonymised. For more information please request a copy of the retention policy.

Do we share your data

We never sell or share your personal information with other organisations to use for their own purposes.

We at times require to share your data with third parties who provide a service to us and are our data processors. We employ other companies and individuals to perform functions on our behalf. Examples include web hosting, accountancy, providing marketing assistance, processing payments. These data processors have access to personal information needed to perform their functions but may not use it for other purposes. We require these third parties to comply strictly with our instructions and data protection laws and will make sure that appropriate controls are in place. 

Where we are under a duty to disclose your personal information in order to comply with any legal obligation (for example to government bodies and law enforcement agencies), or in order to enforce or apply our rights (including in relation to our website or other applicable terms and conditions) or to protect ourselves (for example, in cases of suspected fraud or defamation).  

Can you request access to your personal information

It is your responsibility to ensure that the personal information you provide to us is accurate, complete and up-to-date. You may request access to the information we hold about you, or request that we update or correct any personal information we hold about you, by setting out your request in writing and sending it to us at DataProtection@nevaleebusinesssolutions.co.uk.

The company will process your request as soon as reasonably practicable, provided we are not otherwise prevented from doing so on legal grounds. If we are unable to meet your request, we will let you know why. For example, it may be necessary for us to deny your request if it would have an unreasonable impact on the privacy or affairs of other individuals, or if it is not reasonable and practicable for us to process your request in the manner you have requested. In some circumstances, it may be necessary for us to seek to arrange access to your personal information through a mutually agreed intermediary.

Nevalee Business Solutions has a privacy complaints process

If you’re not happy with how we are processing your personal data, please let us know by sending an email to DataProtection@nevaleebusinesssolutions.co.uk. We will review and investigate your complaint, and try to get back to you within a reasonable time frame. You can also complain to your local data protection authority. They will be able to advise you how to submit a complaint.

This policy may be updated from time to time

The company reserves the right to change this Policy at any time, and any amended Policy is effective upon posting to the Website. The company will make every effort to communicate any significant changes to you via email. Your continued use of the Service will be deemed acceptance of any amended Policy.